Shipping Policy

At Opal Coffee Limited, we aim to ship your green coffee beans quickly, reliably, and safely throughout New Zealand. This Shipping Policy outlines how we process and deliver your orders.

Delivery Area

We currently ship within New Zealand only. If you’re located in a rural area, please allow additional time for delivery.

Processing Times

• Orders are typically processed within 1-2 business days after payment is received but please allow 2-3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You’ll receive a confirmation email once your order has been packed and dispatched.

   

Delivery Timeframes

Standard delivery times:

• North Island: 2–5 business days
• South Island: 1–4 business days
• Rural Delivery: Please allow an extra 1–2 days

Please note that delays may occur during peak seasons, public holidays, or unforeseen courier disruptions.

Shipping Rates

Shipping rates are calculated at checkout and depend on your delivery location and order size. You will see the final shipping cost before confirming your order.

We may offer free shipping promotions from time to time — these will be clearly stated on our website.

Courier Services

We use trusted New Zealand courier providers (e.g., Post Haste, Aramex, or NZPost). All parcels include tracking. You will receive a tracking link via email once your order is shipped.

Delivery Instructions

If you have special instructions (e.g., leave at door, deliver to back porch), please include them at checkout. We pass this on to the courier, but we can’t guarantee they will always follow specific delivery requests.

Damaged or Missing Parcels

If your parcel is lost or arrives damaged:

• Contact us at trade@opalcoffee.nz within 48 hours of delivery.
• Please provide photos of damaged items and packaging if applicable.
• We will work with the courier to resolve the issue and offer a replacement or refund where appropriate.
  

Incorrect Addresses

Please double-check your shipping address before submitting your order. We are not responsible for orders delayed or lost due to incorrect delivery details. If your parcel is returned to us due to an incorrect address, additional shipping charges may apply.

Contact Us

For questions about your order or shipping, contact:
trade@opalcoffee.nz