Return Policy

Consumer Rights (Consumer Guarantees Act 1993)

Under the Consumer Guarantees Act (CGA), you are entitled to a repair, replacement, or refund if the product you receive is:

Faulty or damaged
Not as described or pictured
Not of acceptable quality
Unfit for the purpose you specified

If the issue is minor, we may offer a replacement or refund at our discretion.

If the issue is major, you are entitled to choose a full refund or replacement.

Refund Conditions

We will offer a refund or replacement if:

The green coffee beans are spoiled, rancid, mouldy, or otherwise not fit for use on delivery.
The product does not match what was advertised or ordered.
The parcel is lost or damaged in transit, and evidence is provided.

You must contact us within 14 days of receiving your order to request a refund or replacement.

Change of Mind

We do not offer refunds for change-of-mind purchases or if you ordered the wrong product by mistake. However, we may offer a store credit or exchange (at our discretion) if:

The product is unopened, in original condition, and
Returned within 14 days of delivery
You cover the return shipping costs

Please contact us before returning any items.

How to Request a Refund

To request a refund or replacement, please email:
trade@opalcoffee.nz
Include your order number, a brief description of the issue, and any relevant photos (e.g. packaging, damaged beans).

We aim to respond within 2 business days.

Refund Processing

Approved refunds will be processed via your original payment method.
Please allow 5–10 business days for the refund to appear on your statement.
If your order was part of a promotion, only the amount actually paid will be refunded.

Return Address (if applicable)

If instructed to return a product, send it to:

Opal Coffee Ltd
31B Iversen Terrace
Waltham, Christchurch 8011

We recommend using tracked delivery for all returns

Contact Us

If you have any questions about this refund policy, feel free to contact us:
trade@opalcoffee.nz